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From399US$ /night
Check-in
20Apr2025Select date
Check-out
21Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Retorno Del Rey Mza 53 Lote 37 1 Sec A Km 14, Cancun, Mexico, 77500
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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe King Room
Max:
1 person
455 sq. feet 
Bed options:
1 Single bed
Shower
Coffee machine
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Deluxe King Room
Max:
2 persons
455 sq. feet 
Bed options:
1 King Size Bed
Shower
Coffee machine
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Suite
Max:
1 person
80 sq. feet 
Bed options:
1 Single bed
Shower
Coffee machine
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Price and Room Availability

Check availability and prices for your dates now!


Getting around

Comprehensive guide to transport options for seamless travel

City Center
Cancun 6.8 mi
Airports
Cancun (CUN) 11.2 mi
Isla Mujeres (ISJ) 19.6 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Baggage storage
  • Private beach
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Smoke detectors
  • Fire extinguishers

Sports & Fitness

  • Fitness center
  • Diving
  • Snorkeling
  • Canoeing
  • Golf course
  • Fishing

Services

  • Paid airport shuttle
  • Valet parking
  • Room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance

Dining

  • In-room breakfast
  • Restaurant
  • Snack bar
  • Bar/ Lounge area
  • Special diet menus

Business

  • Business center
  • Meeting/ Banquet facilities

Children

  • Babysitting/Child services

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness center
  • Solarium
  • Sauna
  • Massage
  • Pool with view
  • Shallow end

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Sitting area
  • Terrace
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Retorno Del Rey Mza 53 Lote 37 1 Sec A Km 14, Cancun, Mexico, 77500
Map view
street view
Retorno Del Rey Mza 53 Lote 37 1 Sec A Km 14, Cancun, Mexico, 77500
Nearby
Beach
Playa - Beach
400 ft
Cancun Golf Club at Pok Ta Pok
1300 ft
Restaurants
Nebbiolo Ristorante
300 ft
Blvd. Kukulcan Km. 14.5 Lote 38
Olio
300 ft
Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa
The Blue Water Grill
400 ft
Blvd. Kukulcan Km. 14.5 Zona Hotelera
Harry's
2300 ft
Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera
Porfirio's Cancun
2400 ft
Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera
Vicente Asador De Brasa
2900 ft
Blvd Kukulcan Km 12
Hard Rock Hotel
2000 ft
Boulevard Kukulcan Km 14.5
Ciao
2000 ft
At the Hard Rock Hotel
The Caribe Bar & Grill
800 ft
Retorno del Rey #36

Reviews and Ratings

Reviews from guests about their experience.
82%
loved their spa retreat and can’t wait to return.
8.2/10
Great
Rooms
7.0
Location
8.6
Service
8.2
Dining
6.6
Guest reviews
8.2/10
based on 5 reviews
7.8
7.8/10 based on 804 reviews
Angela
United States of America, March  2025
6.8/10

My stay at Sandos Cancun All Inclusive was a nice one with fantastic staff and vibrant entertainment options. I truly enjoyed the variety of dining choices available at the resort. The rooms, while spacious and comfortable, do feel a bit dated, which could be improved with some renovations. Overall, it was a wonderful experience, though there were minor inconveniences like slow check-in and some unstocked items in the fridge. 😊🌴

Rooms
7.0
The rooms are spacious and clean, though they feel a little outdated and could use some renovations. The beds are comfortable, making my stay pleasant overall.
Service
10.0
The staff were incredibly friendly and attentive, always ensuring my drinks were full and accommodating my requests. They went above and beyond to create a welcoming environment.
Location
10.0
The location is perfect, right on the beach in the Hotel Zone and conveniently close to shops and attractions. I loved the beautiful beach setting.
Dining
8.0
I had a great dining experience with a variety of restaurants to choose from. The food was delicious, though some options were limited at the buffet.
Facilities
7.0
The amenities were good, with great poolside service and fun entertainment activities. However, improvements could be made in the check-in process and room service efficiency.
Joseph
United States of America, February  2025
6.4/10

I had a fantastic time at Sandos Cancun All Inclusive - Adults Only! The staff were incredibly friendly and attentive, making me feel right at home, especially in the dining areas where they catered to my dietary needs perfectly. The beach and pool were wonderful spots to unwind, though I did notice the dining options could use a bit more variety. Overall, I loved the vibrant atmosphere and the excellent service I received throughout my stay.

Rooms
7.0
My room was clean and comfortable with a lovely view, but it didn’t have a balcony which I missed. The humidity made it feel a bit damp sometimes.
Service
9.0
The staff were a highlight of my stay! From the friendly check-in process to helpful concierge services, they truly went above and beyond, especially Vanessa and Trisha.
Location
8.0
The hotel is in a great spot right by the beach, and I liked that it's not too far from local attractions. It also allowed me to use the amenities even after checking out, which was a nice touch.
Dining
6.0
While the food was generally good, I found the selection a bit limited and I experienced a long wait at the Italian restaurant. The vegan options were commendable, though, and I really appreciated that.
Facilities
7.0
The facilities were decent with good access to pools and a spa. However, I wish there were more on-site dining choices available without reservations.
Craig
United States of America, January  2025
7.0/10

My stay at Sandos Cancun was a wonderful getaway. The friendly staff really made a difference, enhancing my experience with their attentiveness and great service. However, I did face a few minor inconveniences, like issues with room maintenance and some food that could have been better. Overall, the setting and the hospitality made it a nice trip.

Rooms
7.0
The rooms were spacious and clean, but they definitely showed signs of age. I noticed issues like a leaky air conditioner and a bathroom mirror that was taped up. Even though these details kept it from being perfect, the comfort of the beds helped balance out those drawbacks.
Service
8.0
The staff, especially at the front desk and concierge, were exceptionally helpful and friendly. I felt welcomed and well taken care of throughout my stay. They were attentive, but I did experience some disorganization with getting seated for meals, which could have been improved.
Location
9.0
The beachfront location was stunning, with beautiful views from my room. I enjoyed spending time at the beach and joining in on the various activities, like the masquerade ball and themed nights. The resort felt inviting and had a nice vibe, perfect for relaxation or fun.
Dining
7.0
The food had a good variety but sometimes lacked the bold flavors I expected, especially at dinner. I liked the breakfast offerings, though, and I had a great experience at the Italian restaurant. Dining was enjoyable overall, but not every meal was nice.
Facilities
8.0
The amenities were solid, with lovely pools and well-kept common areas. I appreciate that the resort allowed guests to keep using facilities after checking out, which added value to my experience. Some rooms need updates to match the otherwise pleasant environment.
Susan
United States of America, November  2024
7.4/10

I had an enjoyable stay at Sandos Cancun, with stunning ocean views and a relaxing atmosphere. yet there were a few service hiccups upon check-in that dampened the experience slightly. The staff overall were friendly and attentive, especially around the pool. though I did notice some areas needing improvement, particularly in communication about facilities.

Rooms
8.0
My room was spacious with a large bed and a great view. but I found the decor a bit dated, and the lack of power outlets was a bit inconvenient.
Service
7.0
The service overall was excellent, particularly at the restaurants and pool area. but I experienced a bit of rudeness at reception during check-in, which could use some improvement.
Location
8.0
The hotel's beach location was beautiful, providing a break from the busier areas of Cancun. although I felt a few more lounge chairs by the pool would enhance the experience.
Dining
7.0
The restaurant options were diverse, and I enjoyed the meals. though some dishes lacked flavor, and the buffet could use more variety throughout the week.
Facilities
7.0
Facilities like the pools and spa were fantastic. however, improvements are needed in the check-in process, which was slow and paper-based.
Fred
United States of America, October  2024
7.4/10

My stay at Sandos Cancun had its ups and downs. The beach was beautiful, and the staff, especially Cesar and Manuel, provided excellent service. However, I found the food to be disappointing, especially given its 5-star claims. The noise level from parties and loud music made relaxation challenging. Overall, a mixed experience, but the staff's friendliness and beach quality were highlights.

Rooms
6.0
The room was clean and spacious, offering amazing views, but it didn’t quite meet the expected luxury standard of the resort.
Service
7.0
While the staff was generally polite and attentive, I was slightly put off by how often they asked about spa treatments near the pool. Some were very helpful, and I appreciated their attentiveness.
Location
8.0
The location was great for enjoying the beach, but it was a bit far from the city center. Still, being near lovely restaurants was a nice perk.
Dining
5.0
The food was mostly a letdown. Many meals were lukewarm or bland, and getting into restaurants without reservations was tricky. Some meals were good, but it was inconsistent.
Facilities
6.0
The resort offered various amenities including room service and a fitness center, but I felt the overall quality didn't align with the 5-star expectation.
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Check Rates
Check-in
20Apr2025Select date
Check-out
21Apr2025Select date
Rooms and Guests2 Guests, 1 Room